Trackmatic (Pty) Ltd. Privacy Policy

Last Updated: January 2024

• Introduction

Welcome to the Trackmatic (Pty) Ltd. Privacy Policy. 

We understand and respect the importance of protecting your personal information.

This policy describes how Trackmatic (Pty) Ltd. (“we,” “us,” or “our”) collects, uses, shares, and protects the personal information of individuals.

It applies to personal information that we collect from you physically or in a borderless digital environment during your interactions with us, whether online, including through our websites (including mobile sites), social media sites and mobile applications (collectively “Internet Services”) that link to this Privacy Statement, in writing or orally, or personal information that we may collect offline or receive from third parties.

This policy also outlines your rights and choices regarding your personal information.

• Information We Collect

Trackmatic (Pty) Ltd. is subject to the Protection of Personal Information Act, No. 4 of 2013 (“POPIA”).  

• Personal Information

We may collect the following types of personal and employee information:

• Contact information (e.g., name, email and postal address, phone number, ID number, driver’s license, vehicle information.)
• Demographic information (e.g., age, gender, location)
• Account credentials (e.g., username, password). Your login credentials are also personal data. This category also includes information tied to your identity that you provide us through other means, such as emails to our support team.
• Usage data (e.g., website interactions, service usage patterns)
• Social media account information
  
  
• Automatically Collected Information

We may automatically collect information about your device and usage of our services, including IP address, browser type, and operating system, including but not limited to:

• Via a secure integration between the Trackmatic platform and your systems; 
• Via secure and encrypted (or password-encoded) transfer of files 
• When you enter details on the Trackmatic portals and systems. 
• We may also receive your personal data from third parties, when you provide services to them.
  
  
• How We Use Your Information

We collect and process your information for the following purposes:

• Providing and maintaining our services.
• Personalizing your user experience.
• Sending marketing communications, newsletters, and promotional materials.
• Enabling registration for Trackmatic events, workshops, and seminars.
• Improving our products and services.
• Complying with legal obligations.
  
  

1. Marketing Communications
   If you choose to subscribe to our newsletters and mailing lists, you may receive marketing communications from us. You have the option to unsubscribe from our mailing lists at any time.
   
   
2. Customer Information:
   Use of Customer Information: When you become one of our customers, we use the information collected about you and your service providers to provide our services. This includes using both personal and non-personal data for the following purposes:

• Creating and maintaining your platform account.
• Providing real-time tracking within the platform.
• Responding to support, sales, or similar communication requests.
• Communicating with you about our services through our app or web platform.
• Performing analytics on collections and deliveries execution.
• Producing reports to enhance on-road and yard execution efficiency.
• Billing and collection purposes.
• Compliance with applicable laws.

 

1. Non-Personal Data Usage
   We may use non-personal data for analytics, business intelligence, and service enhancement. Additionally, aggregated or depersonalized information may be used for promotional purposes, such as citing usage statistics. We commit to using your information only for the purpose for which it was gathered and for processing aligned with the value we add to our services.

 

4. Cookies and Similar Technologies

We use cookies and similar technologies to enhance user experience, analyse trends, administer the website, track users’ movements, and gather demographic information.

5. Data Sharing and Disclosure

We may share personal information with third parties for the purposes described in this policy. We ensure that any third parties adhere to privacy practices that align with this policy.

6. Data Security

We implement reasonable security measures to protect the confidentiality and integrity of your personal information. We are committed to protecting your personal information from accidental or unlawful destruction, damage, loss, alteration, unauthorised access, or disclosure by using reasonable, appropriate, physical, administrative, and technical safeguards and contractually requiring that third parties to whom we disclose your personal information do the same.

7. Your Rights and Choices

You have the right to access, correct, or delete your personal information. You can exercise these rights by contacting us at privacy@trackmatic.co.za. We will respond to your request within a reasonable period.

We keep your personal data for as long as is necessary to provide our services to you. We may, however, retain copies of your personal data in backups. Please note that we may be required to retain certain information by law and/or for legitimate business purposes.

8. Changes to this Privacy Policy

We may update this privacy policy periodically. We will notify you of significant changes by posting the updated policy on our website.

9. Contact Us

If you have any questions or concerns about this privacy policy, please contact us at privacy@trackmatic.co.za.